The 2015 Best of Home Care Awards Honors AlwaysOn Healthcare

This entry was posted on February 26, 2015 and is filed under Senior Care Givers & Caregiving.

2015 Best of Home Care Awards - Home Care Provider of ChoiceWe’re so excited to announce that AlwaysOn Healthcare has been distinguished as an Arizona Home Care Provider of Choice during the 2015 Best of Home Care Awards from Home Care Pulse®!

The Home Care Provider of Choice Award is a highly respected award, only granted to top-ranking home care agencies, based on client satisfaction scores independently collected by Home Care Pulse® – the leading quality assurance firm for home care.

As a Best of Home Care award-winner, AlwaysOn Healthcare takes great pride in being selected, as this award serves as a testament to the high level of quality, professionalism, and expertise in home care that we provide.

“Our goal at Home Care Pulse® is to empower home care companies to deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse®. “We are happy to recognize AlwaysOn as a Best of Home Care Provider of Choice and celebrate their accomplishments as a trusted Arizona home care provider.”

This award is based on third-party client satisfaction scores from several categories, including Compassion, Work Ethic, Communication, and Training.

AlwaysOn Awarded Home Care Provider of Choice for Outstanding Performance In:

Overall Quality of Service
Recommended Provider
Service as Expected
Coordination of Schedules
Ability of Caregivers
Compassion of Caregivers

Home Care Pulse® Surveys Real AlwaysOn Home Care Clients

Home Care Pulse® is the leader in research and quality assurance for private duty home care, gathering third-party home care service satisfaction research for hundreds of home care companies across North America. Because Home Care Pulse® is a third-party, they’re neutral, which means the data they gather is honest and unbiased, without outside influence.

As part of our due diligence to provide the best home care in Arizona, AlwaysOn has enrolled in the Satisfaction Management Program from Home Care Pulse® to collect honest, third-party monthly client satisfaction interviews about our Phoenix home care services.

Home Care Pulse® asks open-ended questions to find out whether or not the client is satisfied with the services he or she is receiving. Some of the questions they ask are:

  • What made you choose this agency over others?
  • Do you have any recommended improvements?
  • Does your caregiver arrive on time?
  • Does your caregiver put in an honest day’s work?

Every client they survey for AlwaysOn Healthcare has the option to remain anonymous, so we capture honest feedback, positive or negative, without our clients fearing any repercussions.

Real Client and Caregiver Reviews Improve Our Home Care Services

Every month, Home Care Pulse® conducts live, personal phone interviews with up to 10% of our Arizona home care clients to gather and report feedback. Working with Home Care Pulse® gives us important details on the valuable opinions of our home care clients as you provide feedback about our award-winning homecare agency, allowing AlwaysOn Healthcare to make improvements and provide better care.

Cynthia H. had this to say about the work ethic of her AlwaysOn Caregiver:

“The caregiver goes above and beyond just the basics. She does more than she needs to do.”

Nancy reported on her confidence level in AlwaysOn Healthcare’s office staff:

“The office staff met my needs in a timely manner. It made me feel confident in them that somebody would be there for my mother.”

Negative comments can lead to positive results, such as when Don shared his candid feelings Caregiver’s work ethic, which let us know that we made the right decision in regards to some staff changes:

“The caregivers all pretty much did what I wanted them to do and most of them were very good, there were just a couple caregivers that I had problems with. One caregiver acted like she didn’t even want to be there, but they did let her go.”

Overall, Don’s review was positive, like this comment about the compassion of AlwaysOn Caregivers:

“The caregivers took a lot of interest in my mother and they really took the time to talk to her. They kept my mother
company and paid attention to what she was saying.”

As you can see, we receive valuable feedback from our home care clients which benefit our non-medical in home care company each and every month, helping Always Healthcare better serve our Phoenix in-home care clients. Because we’re passionate about providing you or those you care for with the best home care!

Thank You to All of Our Clients Who Take the Time to Share Feedback

We want to thank all of our clients who have taken the time to provide your candid thoughts and reviews our Phoenix home care services over the last year to Home Care Pulse®. We’re so glad that you’ve enjoyed our home care services to rate us so highly, and have appreciated the few, but very valuable, recommendations of areas that we can focus on for improvement.

Thanks to your combined overall high satisfaction scores, AlwaysOn Healthcare has become 1 of only 19 prestigious home care agencies in Arizona to be awarded the Best of Home Care Provider of Choice Award from Home Care Pulse®.  The Best of Home Care Providers Choice Award is confirmation of AlwaysOn Healthcare’s dedication to providing trustworthy, quality home care to you or your loved ones.

“We want to congratulate AlwaysOn Healthcare on receiving the Best of Home Care Provider of Choice Award,” says Aaron Marcum, CEO and founder of Home Care Pulse®. “Since this award is based on client feedback, you can be confident in selecting AlwaysOn Healthcare, as your dedicated in-home care company for best-in-class for quality home care in Phoenix Arizona. Home Care Pulse is pleased to recognize AlwaysOn Healthcare’s dedication to quality, professionalism and expertise in home care.”

We’re so thankful to have the recognition of being Home Care Pulse Certified and to receive the Best of Home Care Provider of Choice Award from Home Care Pulse®, highlighting AlwaysOn as the best home care companies in Arizona – dedicated to providing you with quality in-home care.